Maison Neptune Privacy Policy

Effective Date: July 1, 2025
Contact Email: info@maisonneptune.com

Maison Neptune, LLC (“Maison Neptune,” “we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your personal data when you interact with our websites, communicate with our team, or utilize our services, including luxury yacht charters, private aviation services, and concierge experiences.

This Policy is intended to comply with applicable U.S. privacy laws and, where relevant, reflects best practices under international frameworks such as the General Data Protection Regulation (GDPR) of the European Union.

Information We Collect

We collect both Personal Information and Non-Personal Information when you engage with us, whether via website, email, phone, or in-person interactions.

Personal Information

“Personal Information” refers to information that identifies or can be used to identify an individual. This may include:

• Full name
• Email address
• Telephone number
• Billing and mailing address
• Date of birth
• Payment information (e.g., credit card details)
• Travel preferences, booking details, and special requests
• Correspondence or communications voluntarily submitted

We collect this information when you:

• Submit a charter inquiry or booking request
• Communicate with us via email or phone
• Join our marketing communications list

Interact with our websites or social media platforms

Non-Personal and Technical Information

We also collect data that does not, on its own, identify you. This may include:

• IP address
• Browser type and version
• Device information
• Geolocation data
• Site usage statistics (e.g., pages visited, links clicked, session duration)

We use this information to improve our services, analyze website performance, and optimize your user experience.

Cookies and Tracking Technologies

Our websites use cookies and similar technologies to:

• Recognize returning visitors
• Personalize content
• Monitor traffic and usage trends
• Facilitate secure transactions

You may modify your browser settings to reject cookies. However, disabling cookies may limit the functionality of our website and services.

Use of Information

We use collected information for the following purposes:

• To process and manage charter bookings
• To respond to inquiries and customer service requests
• To complete transactions and process payments
• To tailor travel experiences to your preferences
• To send marketing communications (with consent where required)
• To protect our business and comply with legal obligations

We do not sell or rent your Personal Information to third parties for commercial purposes.

Legal Basis for Processing (if applicable under GDPR)

Where applicable, our legal basis for processing Personal Information includes:

• Your consent
• Performance of a contract (e.g., booking fulfillment)
• Compliance with legal obligations
• Legitimate business interests (e.g., service improvement and fraud prevention)

Disclosure of Personal Information

We may share your Personal Information with third parties only as reasonably necessary to perform services on your behalf, including but not limited to:

• Payment processors
• Yacht owners, operators, and crew
• Licensed vendors or catering partners
• IT and security providers
• Legal or regulatory authorities when required by law

We may also disclose data in connection with a merger, sale, or reorganization of Maison Neptune, subject to appropriate confidentiality measures.

Data Security

We implement industry-standard technical and organizational measures to protect Personal Information from unauthorized access, disclosure, alteration, or destruction. While no method is infallible, we take reasonable steps to ensure that your data remains secure.

In the event of a confirmed data breach involving unencrypted Personal Information, we will notify affected individuals as required by law, without unreasonable delay.

Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law, contractual obligation, or legitimate business need.

International Users

Maison Neptune operates within the United States. If you access our website or services from outside the U.S., you consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your jurisdiction.

Your Rights

Depending on your location, you may have certain rights with respect to your Personal Information, including:

• The right to access, correct, or delete your data
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at info@maisonneptune.com. We will respond in accordance with applicable laws.

Changes to This Privacy Policy

Maison Neptune reserves the right to update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date. Your continued use of our services following any changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Maison Neptune Privacy Office
📧 info@maisonneptune.com
🌐 www.maisonneptune.com